Slingshot update

Both the ANZ and Westpac banks have confirmed to me that the incident reported last night would not affect internet banking. It turns out the webpages affected by Slingshot's error were those that allow an automatic log in, sometimes known as the "remember me" function.

Slingshot general manager Mark Callander has told the media that the problem was resolved in 15 minutes, however this is not the case I personally witnessed the continuation of the problem from around 3.30pm untill at least 6.00pm.

Callander also tried to play down the situation by saying that the Slingshot helpline only received about 20 complaints. However due to the nature of the issue many users would have assumed the fault was with the website they were visiting rather than their ISP - my own initial reports placed the issue with Facebook, and in May with Bebo.

Slingshot may say the issue will not happen again, but seeing as we witnessed it with Bebo in May and Trade Me have said it also occured last September there is great concern to be had with Slingshot's service.